MooPoint Platform Privacy Policy

Effective Date: June 6, 2025

At MooPoint Platform ("MooPoint," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our web-based AI platform, including our Model-Agnostic AI Chat, MCP Servers, and related services (collectively, the "Service").

By accessing or using the MooPoint Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Service.

1. Information We Collect

We collect various types of information to provide and improve our Service to you:

Information You Provide Directly:

• Account Information: When you create an account, we may collect your email address and any other information you choose to provide (e.g., username).
• API Keys: We securely store and encrypt your API keys for supported LLM providers (e.g., OpenAI, Anthropic, Google) that you choose to integrate with MooPoint. Your API keys are strictly used to facilitate your direct interactions with these providers.
• Chat Content and Interactions: The content of your chat conversations, prompts, responses, and interactions with AI models through the MooPoint platform. This includes text, images, and other data you input or receive.
• Customization Data: Information related to your custom MCP servers, assistants, memory providers, and personalized settings.
• User Preferences: Any preferences you set within the platform.
• Feedback and Support: Information you provide when contacting us for support or offering feedback.

Information Collected Automatically (Usage Data):

• Log Data: Our servers automatically record information that your browser sends whenever you use our Service. This may include your IP address, browser type, operating system, referring/exit pages, access times, and features used within the Service.
• Usage Patterns: Data about how you interact with the Service, such as the features you use, the time spent on different sections, and the frequency of your activities.
• Device Information: Information about the device you use to access the Service, including hardware model, operating system, and unique device identifiers.

Information from Third-Party LLM Providers:

When you interact with LLM providers through MooPoint, the responses and output from these models may be processed and stored by MooPoint to maintain conversation context and history. However, MooPoint does not control the data practices of these third-party providers. Your interactions are governed by their respective privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain the Service: To operate, deliver, and maintain the functionality of the MooPoint platform, including enabling AI chat, managing MCP server connections, and handling conversation context.
• To Improve and Personalize the Service: To understand how you use the Service, develop new features, enhance existing functionalities, and customize your experience (e.g., remembering your settings, tailoring content).
• To Manage Your Account: To create and manage your user account, verify your identity, and provide access to features.
• To Ensure Security: To protect the integrity and security of our platform, detect and prevent fraud, unauthorized access, and other malicious activities.
• To Communicate with You: To send you service-related announcements, updates, technical notices, security alerts, and support messages.
• For Analytics and Research: To analyze usage trends, conduct research, and gather statistical information to optimize platform performance and user experience.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Third-Party LLM Providers: When you use the AI chat features, your prompts and certain contextual data are transmitted to the LLM provider you have selected (e.g., OpenAI, Anthropic, Google) via your securely stored API key to generate responses. We do not control how these third-party providers use or store data on their end.
• With Model Context Protocol (MCP) Servers: If you connect to or use custom MCP servers, data may be exchanged between MooPoint and these servers to enable extended capabilities and custom tools. The data handling practices of these external MCP servers are governed by their own policies.
• With Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting providers, database services, and analytics providers. These service providers are authorized to use your information only as necessary to provide these services to us.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (d) protect against legal liability.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Regarding "Pay Per Use": MooPoint does not process or store your payment information for your direct usage of LLM providers. You pay your chosen LLM provider directly for their services, and their payment processing is governed by their respective terms and privacy policies.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, alteration, and disclosure. This includes:

• Encryption of API Keys: Your API keys are encrypted and stored securely within our backend service.
• Access Controls: Limiting access to your information to authorized personnel who need to know that information to perform their job functions.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes). When we no longer need to process your personal information for the purposes set out in this Privacy Policy, we will delete or anonymize it.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ("Right to Be Forgotten"): The right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Links to Other Websites and Third-Party Services

Our Service may contain links to other websites or services that are not operated by us (e.g., LLM provider websites, custom MCP servers). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

9. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]